Privacy Policy

Data Processing

1. Data Controller
Production Services Sibiu 360 SRL
Str. Viile Sibiului Nr. 1
550088 Sibiu
Romania

Represented by: Frank Hennig
Email: contact@fes360.com

2. Types of Data Collected
We collect and process the following personal data:
- Full Name
- Company Name
- Email Address
- Phone Number
- Address
- Payment Information (e.g. credit card details when making a purchase)

3. Purpose of Data Processing
The collected data is used for the following purposes:
- Contract fulfillment and provision of our online platform
- Customer service
- Support services
- Marketing activities
- Personalized offers

4. Sharing Data with Third Parties
To provide our services, we work with the following third-party providers who may process personal data:

HubSpot: HubSpot is used for marketing automation, lead generation, and customer communication. Your data may be transferred to HubSpot and stored on its servers. HubSpot is certified under the EU-U.S. Data Privacy Framework. LeadInfo: LeadInfo collects information about visitors to our website for lead generation purposes. This data may be transferred to LeadInfo and stored on servers within the European Union.

Zapier: Zapier automates data exchange between different platforms. Personal data may be transferred between the tools we use via Zapier.

Google Analytics and Google Ads: These tools are used to analyze user behavior on our website and deliver targeted advertising. Google Analytics stores data such as IP addresses and browsing behavior on servers located in the United States. Google is certified under the EU-U.S. Data Privacy Framework.

Facebook Ads & Pixel: These tools track user activities on our website to enable personalized advertising on Facebook and Instagram. The collected data is transferred to Facebook, which is based in the United States. Facebook is certified under the EU-U.S. Data Privacy Framework.

LinkedIn Ads & Pixel: LinkedIn collects data about the use of our website for targeted advertising on LinkedIn. This data may be transferred to the United States. LinkedIn is also certified under the EU-U.S. Data Privacy Framework.

Stripe: Stripe is used for payment processing. Your payment information is securely transmitted and stored on Stripe servers located in the United States. Stripe is certified under the EU-U.S. Data Privacy Framework.

TikTok Ads & Pixel: The TikTok Pixel collects information about user activities on our website to enable personalized advertising on TikTok. This data may be transferred to the United States, and TikTok has implemented measures to comply with applicable data protection requirements.

5. Legal Basis
Data is processed based on the user's consent provided when completing forms on our website (Art. 6(1)(a) GDPR). In addition, we process data to fulfill contractual obligations (Art. 6(1)(b) GDPR).

6. Use of Cookies and Tracking Tools
Our website uses cookies and tracking tools to improve the user experience and provide personalized advertising.
These include:

HubSpot: HubSpot cookies track your interactions with our website to provide personalized content and marketing information. Data is stored on HubSpot servers and may be transferred to the United States.

Google Analytics: Google Analytics uses cookies to analyze user behavior on our website. The collected data (such as IP addresses and browsing behavior) is anonymized and stored on Google servers in the United States. Google is certified under the EU-U.S. Data Privacy Framework.

Google Ads: Google Ads is used to display targeted advertisements. Cookies are used to determine which advertisements are relevant to users. Data is transferred to Google in the United States.

Facebook Pixel: Facebook Pixel uses cookies to track your activities on our website and display personalized advertisements on Facebook and Instagram. Data may be transferred to the United States.

LinkedIn Pixel: LinkedIn Pixel collects data about your use of our website to display targeted advertising on LinkedIn. Data may be transferred to the United States.

TikTok Pixel: The TikTok Pixel collects information about your behavior on our website to deliver tailored advertising on TikTok. Data may be transferred to the United States.

7. Newsletter
We offer a newsletter that users can subscribe to. For this purpose, we use the email address provided during registration. You may unsubscribe from the newsletter at any time using the unsubscribe link included in each email.

8. Social Media Plug-ins
Our website uses social media plug-ins provided by the following platforms:

Facebook: By integrating Facebook plug-ins, data about your use of our website may be transmitted to Facebook, even if you do not have a Facebook account. Facebook stores this data on servers in the United States and is certified under the EU-U.S. Data Privacy Framework.

LinkedIn: LinkedIn plug-ins allow LinkedIn to collect data about your interactions with our website. This data may be transferred to the United States.

TikTok: TikTok plug-ins collect data about your interactions with our website and may transfer this information to the United States.

9. Data Transfers to Third Countries
Some of the third-party providers listed above are located outside the European Union, particularly in the United States. These companies are either certified under the EU-U.S. Data Privacy Framework or have implemented appropriate safeguards to ensure the protection of your personal data.

10. Data Retention Period
We store personal data only for as long as necessary to fulfill the respective purposes. This also includes compliance with statutory retention obligations.

Typical Retention Periods: Contract-related data: 10 years (tax retention requirements)

Marketing Data: Until consent is withdrawn

11. Rights of Data Subjects
Users have the following rights regarding their personal data: Right of Access: You may request information about the personal data stored about you at any time.

Right to Erasure: You have the right to request the deletion of your personal data, provided that no legal retention obligations prevent such deletion.

12. Contact for Privacy Requests
If you have any questions regarding data protection or wish to exercise your rights, you may contact us at hello@fes360.com.